Vesopa EPOS Refund Policy

At Vesopa EPOS, we are committed to providing high-quality EPOS solutions to meet your business needs. Please review our refund policy carefully before making a purchase.

1. 30-Day Refund Policy

We offer a 30-day refund policy for new customers. If you are not satisfied with our EPOS software or hardware within 30 days of purchase, you may request a refund, subject to the conditions outlined below.

2. Eligibility for Refund

• The refund request must be made within 30 days of the initial purchase.
• Refunds apply only to software licenses and standard hardware purchases made directly from Vesopa EPOS.
• Hardware must be returned in its original condition, with all accessories and packaging included.
• Any damage or missing components may result in a partial refund or denial of the refund request.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-developed software solutions tailored to your business needs.
• Installation, setup, and training fees.
• Subscription fees beyond the initial 30-day refund period.
• Hardware that has been damaged due to misuse or improper handling.

4. Refund Process

To initiate a refund request, please follow these steps:

• Contact our support team at support@vesopa.com with your order details and reason for the refund request.
• If applicable, return any hardware components to our designated return address.
• Once we receive and verify your request, the refund will be processed within 7-10 business days.

5. Changes to the Refund Policy

Vesopa EPOS reserves the right to modify or update this refund policy at any time. Customers will be notified of significant changes through our website or direct communication.

If you have any questions regarding our refund policy, please contact us at support@vesopa.com.