Vesopa EPOS Refund Policy

Vesopa EPOS is provided by Vesopa Software Ltd, registered in England and Wales, company number 17362206, Baglan Innovation Centre, Central Avenue, Baglan, Port Talbot SA12 7AX, United Kingdom. Email info@vesopa.com, telephone +44 1792 316282.

At Vesopa EPOS, we are committed to providing high-quality EPOS solutions to meet your business needs. Please review our refund policy carefully before making a purchase.

1. 30-Day Refund Policy

We offer a 30-day refund policy for new customers. If you are not satisfied with our EPOS software or hardware within 30 days of purchase, you may request a refund, subject to the conditions outlined below.

2. Eligibility for Refund

• The refund request must be made within 30 days of the initial purchase.
• Refunds apply only to software licenses and standard hardware purchases made directly from Vesopa EPOS.
• Hardware must be returned in its original condition, with all accessories and packaging included.
• Any damage or missing components may result in a partial refund or denial of the refund request.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-developed software solutions tailored to your business needs.
• Installation, setup, and training fees.
• Subscription fees beyond the initial 30-day refund period.
• Hardware that has been damaged due to misuse or improper handling.

4. Refund Process

To initiate a refund request, please follow these steps:

• Contact our support team at support@vesopa.com with your order details and reason for the refund request.
• If applicable, return any hardware components to our designated return address.
• Once we receive and verify your request, the refund will be processed within 7-10 business days.

5. Refunds of online card payments

Payments made online by card, Apple Pay or Google Pay through Dojo are refunded to the same card or wallet. A refund usually reaches your account within 3 to 5 working days of us making it.

• Free trial card check: the £1.00 card check taken when you start a free trial is refunded automatically straight away.
• Subscriptions: if you are not satisfied, contact us within 30 days of your first payment for a full refund of that payment. After that, you can cancel at any time and your service runs to the end of the term you have paid for; we do not refund part-used terms unless the law requires it.
• Hardware: unused hardware in its original packaging can be returned within 14 days of delivery for a full refund. Faulty hardware is repaired or replaced under its 12-month warranty.

To ask for a refund, email support@vesopa.com or call +44 1792 316282.

6. Changes to the Refund Policy

Vesopa EPOS reserves the right to modify or update this refund policy at any time. Customers will be notified of significant changes through our website or direct communication.

If you have any questions regarding our refund policy, please contact us at support@vesopa.com.